2FA methods supported by Zendesk
Adding two-factor authentication is one of the most effective ways to protect your Zendesk account. With TOTP support, you can generate Zendesk verification codes directly in the Authenticator App.
SMS
Zendesk can send a one-time verification code to your phone via text message.
Authenticator app (TOTP)
Zendesk lets you use time-based one-time passwords, so you can generate verification codes in an authenticator app on your device — no network or SMS needed.
Zendesk 2FA — Frequently asked questions
Does Zendesk support an authenticator app?
Yes. Zendesk supports time-based one-time passwords (TOTP), so you can add it to the Authenticator App and generate verification codes right on your device.
Which two-factor authentication methods does Zendesk support?
Zendesk currently supports: SMS, Authenticator app (TOTP).
Is it free to generate Zendesk codes with the Authenticator App?
Yes. The Authenticator App is free to download, and generating Zendesk verification codes does not require an account or sign-up.
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