2FA methods supported by ConnectWise Control (ScreenConnect)
Adding two-factor authentication is one of the most effective ways to protect your ConnectWise Control (ScreenConnect) account. With TOTP support, you can generate ConnectWise Control (ScreenConnect) verification codes directly in the Authenticator App.
SMS
ConnectWise Control (ScreenConnect) can send a one-time verification code to your phone via text message.
ConnectWise Control (ScreenConnect) can deliver a one-time verification code to your email address.
Authenticator app (TOTP)
ConnectWise Control (ScreenConnect) lets you use time-based one-time passwords, so you can generate verification codes in an authenticator app on your device — no network or SMS needed.
Hardware token
ConnectWise Control (ScreenConnect) supports a dedicated hardware token for generating codes.
ConnectWise Control (ScreenConnect) 2FA — Frequently asked questions
Does ConnectWise Control (ScreenConnect) support an authenticator app?
Yes. ConnectWise Control (ScreenConnect) supports time-based one-time passwords (TOTP), so you can add it to the Authenticator App and generate verification codes right on your device.
Which two-factor authentication methods does ConnectWise Control (ScreenConnect) support?
ConnectWise Control (ScreenConnect) currently supports: SMS, Email, Authenticator app (TOTP), Hardware token.
Is it free to generate ConnectWise Control (ScreenConnect) codes with the Authenticator App?
Yes. The Authenticator App is free to download, and generating ConnectWise Control (ScreenConnect) verification codes does not require an account or sign-up.
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