2FA methods supported by Help Scout
Adding two-factor authentication is one of the most effective ways to protect your Help Scout account. With TOTP support, you can generate Help Scout verification codes directly in the Authenticator App.
SMS
Help Scout can send a one-time verification code to your phone via text message.
Authenticator app (TOTP)
Help Scout lets you use time-based one-time passwords, so you can generate verification codes in an authenticator app on your device — no network or SMS needed.
Help Scout 2FA — Frequently asked questions
Does Help Scout support an authenticator app?
Yes. Help Scout supports time-based one-time passwords (TOTP), so you can add it to the Authenticator App and generate verification codes right on your device.
Which two-factor authentication methods does Help Scout support?
Help Scout currently supports: SMS, Authenticator app (TOTP).
Is it free to generate Help Scout codes with the Authenticator App?
Yes. The Authenticator App is free to download, and generating Help Scout verification codes does not require an account or sign-up.
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